Refund & Return Policy

Store Name: ProStorageRack
Phone: +1 (844) 377-8451
Address: 6445 Montessouri St, Las Vegas, NV, United States

Return Window

At ProStorageRack, we want every customer to feel confident when purchasing blankets and home textiles from our store.

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the item must be unused, unwashed, undamaged, and in its original condition. Original packaging, labels, and included accessories should be retained where applicable.

Items that have been washed, stained, altered, damaged after delivery, or show significant signs of use may not qualify for return unless they arrived damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact our customer service team within 14 days of receiving your order.

Please provide:

• Your order number.

• Product name.

• Reason for the return.

• Photographs if the item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions when applicable.

Please do not send merchandise back without first receiving return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your blanket arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order information and clear photographs of the product and packaging when appropriate.

After reviewing the issue, we may provide an appropriate solution such as a replacement or refund.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If an eligible item arrives damaged, defective, or incorrect because of an error on our part, we will provide reasonable assistance with the return process.

For discretionary returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges are subject to product availability.

If you would like a different blanket, size, color, or style, please contact our customer service team for assistance.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Contact Us

Phone: +1 (844) 377-8451
Address: 6445 Montessouri St, Las Vegas, NV, United States