Shipping policy

Shipping Policy

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time.

Standard Shipping

ProStorageRack offers free standard shipping on eligible orders.

Any applicable shipping charges or alternative delivery options will be displayed during checkout before the purchase is completed.

Estimated Delivery Time

For eligible U.S. orders, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery times are estimates and are not guaranteed.

Actual delivery may be affected by:

Destination.
Carrier operations.
Weather conditions.
Public holidays.
Address accuracy.
High seasonal order volume.
Other circumstances outside our reasonable control.

Tracking Information

When tracking is available, shipment information will be provided after the order has been dispatched.

Please allow time for the shipping carrier to scan the package and update tracking information.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an address error, contact us as soon as possible.

We cannot guarantee address changes after an order has entered fulfillment or shipment.

Delayed Shipments

Shipping delays may occasionally occur because of severe weather, transportation disruptions, carrier delays, holidays, or other circumstances outside our control.

If your shipment appears significantly delayed, please contact our customer service team and provide your order number.

Missing Packages

If tracking indicates that your package was delivered but you cannot locate it:

Check the delivery area.
Check with household members or building staff.
Review the carrier's tracking information.
Contact the carrier where appropriate.
Contact our customer service team if additional assistance is needed.

Damaged Packages

If your package arrives damaged, take photographs of the packaging and product before disposing of any materials.

International Shipping

International shipping availability may vary by destination.

Where supported, applicable shipping charges, delivery estimates, taxes, and duties will be shown at checkout where possible.

Contact Us

Phone: +1 (844) 377-8451
Address: 6445 Montessouri St, Las Vegas, NV, United States